Nordias mission is to provide multimedia customer relationship management to its business partners, whether live or by electronic means. Our success is measured by customer loyalty, employee fulfillment and long-term investor value.
Through a synergy of people and technology, Nordia fulfills its mission by embracing:
A client focused philosophy (ownership of the relationship)
A quick response to opportunities
A concentration on extraordinary goals
A professional entrepreneurship environment
Respect and integrity
Nordia is a joint venture set up in 1999 by two North American leaders in communications and customer relationship management.
Bell Canada is the largest telecommunications company in Canada and is a subsidiary of BCE (80%) and SBC (20%). Bell Canada concentrates most of its operations in local and long distance telecom services, Bell is the leading company in Quebec and Ontario and a key player in the Atlantic provinces and Western Canada.
Excell Global Services is a leading private corporation dedicated to providing a full range of outsourcing, development, staffing, human resource management, consulting and interactive multimedia training programs to the call centre industry. Excell has operations in North America, Europe and the Asia-Pacific region.
Our Service Commitment
Our service commitment to our clients is built on three pillars:
President and Chief Executive Officer
Vice-President, Finance, Administration and Chief Financial Officer Denis Goyette
Director, Customer Relations
Director, Kitchener Customer Contact Centre
Director, Sherbrooke and Corunna Customer Contact Centres
Director, Quebec Customer Contact Centre