Our Mission
Nordia’s mission is to provide multimedia customer relationship management to its business partners, whether live or by electronic means. Our success is measured by customer loyalty, employee fulfillment and long-term investor value.

Our Values
Through a synergy of people and technology, Nordia fulfills its mission by embracing:
   •  A client focused philosophy (ownership of the relationship)
   •  A quick response to opportunities
   •  A concentration on extraordinary goals
   •  A professional entrepreneurship environment
   •  Respect and integrity

Our Shareholders
Nordia is a joint venture set up in 1999 by two North American leaders in communications and customer relationship management.

Bell Canada is the largest telecommunications company in Canada and is a subsidiary of BCE (80%) and SBC (20%). Bell Canada concentrates most of its operations in local and long distance telecom services, Bell is the leading company in Quebec and Ontario and a key player in the Atlantic provinces and Western Canada.

Excell Global Services is a leading private corporation dedicated to providing a full range of outsourcing, development, staffing, human resource management, consulting and interactive multimedia training programs to the call centre industry. Excell has operations in North America, Europe and the Asia-Pacific region.

Our Service Commitment
Our service commitment to our clients is built on three pillars:
   •  security
   •  reliability
   •  confidentiality

Senior Management
President and Chief Executive Officer
Paulette Beaudry-Klug

Vice-President, Finance, Administration and Chief Financial Officer Denis Goyette

Vice-President, Operations
Chantale Giguère

Director, Customer Relations
Gilles Medza

Director, Kitchener Customer Contact Centre
Judy Gonyou

Director, Sherbrooke and Corunna Customer Contact Centres
Jean-Marc Handfield

Director, Quebec Customer Contact Centre
Gaston Sévigny

Director, Technology
Alain Guillotte